Delivery and Return
Delivery Conditions
Service Delivery:
- Services listed on HerAntalya are provided directly by the respective service providers.
- HerAntalya is a platform to connect consumers with providers but does not handle the physical delivery of services or products.
- Delivery timelines, methods, and terms are the responsibility of the service providers and are outlined in their service agreements.
Subscription and Advertising Services:
- Subscription plans and advertising services are delivered as soon as the payment is processed and the service is activated on the platform.
Return and Refund Conditions
Service Fees:
- Subscription Plans:
- Refunds are not offered for partially used subscription periods.
- Users can cancel subscriptions at any time, but refunds for the remaining duration are subject to approval by HerAntalya's support team.
- Advertising Payments:
- Advertising fees are non-refundable once the ad campaign has been launched or activated.
- Refunds for ads not delivered due to technical errors or platform issues may be granted upon review.
- Subscription Plans:
Service Provider Disputes:
- HerAntalya does not guarantee the quality or delivery of services offered by providers.
- Consumers are encouraged to resolve disputes directly with service providers. HerAntalya may mediate disputes at its discretion but is not liable for service quality.
Platform-Related Issues:
- Refunds for subscription or advertising services due to platform-related issues (e.g., downtime, bugs) will be evaluated on a case-by-case basis.
- Users must report issues within 7 days of occurrence to be eligible for consideration.
Cancellation Policy:
- Users can cancel subscriptions or advertising services before activation to receive a full refund.
- Once services are activated or campaigns are live, cancellations are not eligible for refunds.