Privacy Policy

This Privacy Policy may be updated over time. We recommend reviewing the Privacy Policy regularly to stay informed of any changes. This Privacy Policy was last updated on [insert date here].

1 - When is the Privacy Policy applicable?

This Privacy Policy applies to the processing of your personal data if you are (i) a customer of HERANTALYA, (ii) a member of the Platform, (iii) a visitor to the www.herantalya.com website, (iv) a user of the HERANTALYA Mobile Application (Applications), or (v) a participant in campaigns organized by HERANTALYA.

You may find links to other websites on our website. Although these websites are carefully selected, we are not responsible for the processing of your personal data through these websites. Therefore, this Privacy Policy does not apply to the use of such websites.

When a user utilizes the services provided by HERANTALYA, it is assumed that they have read the principles outlined in this privacy agreement, have been informed about matters concerning the confidentiality and integrity of personal data, and accept legal and criminal liability for violating this privacy procedure.

The manner in which information obtained from users benefiting from the services provided through HERANTALYA will be used and protected is subject to the terms outlined in this "HERANTALYA PRIVACY POLICY AND PERSONAL DATA PROTECTION NOTICE." By visiting any platform owned by HERANTALYA and requesting to benefit from the services provided through this site, the user agrees to the terms outlined in this “Privacy Policy and Personal Data Protection Notice.”

HERANTALYA undertakes to keep the confidential information provided by users strictly private and confidential, to treat it as a secret, and to take all necessary technical, legal, and administrative measures and to exercise all due care to ensure this confidentiality.

2 - Who controls your data?

Your personal data is processed by HERANTALYA DANIŞMANLIK HİZMETLERİ İLETİŞİM SATIŞ SANAYİ VE TİCARET LİMİTED ŞİRKETİ, a company registered with the Antalya Chamber of Commerce under registration number [insert registration number here], located at TOROS MAH. 801 SK. SARP APT NO: 20 İÇ KAPI NO: 2, KONYAALTI/ANTALYA, Turkey, as the data controller.

3 – What is the method of obtaining your personal data, and for what purpose do we process it?

This Privacy Policy explains which personal data we process, for what purposes, and how we obtain it.

Method of Obtaining Data: In accordance with the conditions set forth in this privacy policy, the following information is defined as ‘Personal Data.’ Users provide the following data digitally to www.herantalya.com during membership registration.

Personal data is collected either manually or automatically via cookies during the user's membership with the HERANTALYA platform, with explicit consent, social media activities, and browsing actions on the HERANTALYA platform.

Users have the right to update, change, and delete the information they shared during registration at any time.

Personal data is collected on the HERANTALYA platforms either personally with the user's explicit consent or anonymously via cookies:

• Name, surname, nickname, age, gender, phone, email address, and other contact details of the user.
• User’s browsing data (cookies, web browser information, IP address, location, operating system, login, viewing time, beacon information).
• Information relating to the user’s personal interests, shopping preferences, and demographic data.
• Comments, opinions, and writings related to HERANTALYA on social media and other platforms.
• Information used to verify the identity or business information of the service recipient through the site or application.
• Service request information.
• Address details for the delivery of the requested or purchased service and/or rewards.
• Information necessary for preparing all records and documents that will form the basis for processing in electronic (internet/mobile, etc.) or paper format relating to billing and payment methods.
• Actions carried out on the herantalya.com website and application, and search history via cookies, for the purpose of offering additional offers and services to the user.

Users are deemed to have undertaken the accuracy and timeliness of the data provided during registration or service receipt on herantalya.com. The information requested from the user must be filled in accurately and updated if changes occur later. In addition to the necessary identification information, sharing a Turkish identification number or certain registration or tax identification details may be required during registration. Such sensitive information will only be used to verify the accuracy of the identification information and will be protected in the HERANTALYA database once verified.

3.1 - Customer Service and Relationship Management

Purpose: When you ask a question or submit a complaint regarding a service you received through HERANTALYA, or if you participate in any campaigns, contests, or surveys organized by HERANTALYA, we may request certain information to identify you and assist us in answering your query. Any personal information provided to us is used solely for these purposes and to improve our customer support services. By entering your information into the system, you consent to its evaluation and use in our commercial activities.

3.2 – Participation in Promotions and Competitions

Purpose: HERANTALYA regularly organizes contests, promotions, or campaigns for its customers. In some cases, we may ask you to provide personal data through a registration form, advertisement, or website to participate in a promotion.

3.3 - Product and Service Development and Improvement

Purpose: HERANTALYA conducts regular market research and communicates with its customers through surveys for this purpose. The responses you provide to these surveys are used to improve our quality control processes and customer experience.

3.4 - General Offers

Purpose: If you consent to receiving commercial electronic communications, as a HERANTALYA customer or member, you may receive general offers or information from HERANTALYA ("General Offers"). General Offers may include, but are not limited to, the following:

• • Electronic newsletters containing offers and general information.
  • Points offered through the Platform based on the services used through the Platform.
  • Prizes that can be won as a result of competitions held through the Platform.
  • Discount coupons that may be offered through the Platform.
  • Shopping coupons that may be provided through the Platform or other companies partnered with HERANTALYA.

3.5 - Personalized Offers

Purpose: Within the scope of Law No. 6698 on the Protection of Personal Data, if you give explicit consent and agree to receive commercial electronic communications, you may receive personalized offers based on your personal preferences ("Personalized Offers").

3.6 - Loyalty Program Management

Purpose: We process your personal data to manage your participation in the Loyalty Program.

3.7 – Campaign and Competition Management

Purpose: We process your personal data to manage your participation in campaigns and competitions.

3.8 - Technical and Functional Management of the Website and Applications

Purpose: When you visit our website or use the Applications, we process certain technical information (such as your IP address) to ensure the functionality of our online services and to manage them.

3.9 - Production of Management Information and Statistical Data

Purpose: HERANTALYA conducts market trend research through statistical analysis. The results of this research are used to evaluate our current products and services and to adapt our products, marketing, and service stations to new developments.

3.10 - Preventing, Detecting, and Investigating Fraud

Purpose: HERANTALYA may use the personal data you provide to prevent, detect, investigate fraud, and enforce its Terms and Conditions.

4 - Who has access to your data?

HERANTALYA may disclose your personal data to the following:

[hotjar, google analytics, service providers]

5 - How long do we retain your personal data?

Personal data provided by users will be retained as long as necessary to provide HERANTALYA services. The data of users who use HERANTALYA services without becoming members will only be retained on cookies; the data will be kept for the duration of the cookie, and the data of member users who have not used HERANTALYA services for more than 2 years will be deleted.

If you request to terminate your participation on the Platform or to end your relationship with HERANTALYA, we will close the relevant accounts as soon as reasonably possible. We also close or deactivate inactive customer accounts and accounts used in violation of this Privacy Policy or applicable Terms and Conditions. Information in closed or deactivated accounts is deleted or anonymized as soon as reasonably possible. In some cases, we may retain personal data from closed or deactivated accounts for a longer period if necessary for fraud prevention or as required by law.

6 - What cookies does HERANTALYA use?

The website and/or Application use cookies or similar technologies. A cookie is a small text file sent to your internet browser that allows us to recognize your browser when you return. HERANTALYA and authorized service providers may use "clear GIFs," which are small graphic images that work with cookies, to recognize you and your usage of the Website and/or Application.

7 - Social Media Communication

Sharing our website or its content via social media

When you choose to share our website or its content via social media such as LinkedIn, Facebook and/or Twitter, your personal data (your name and your interest in HERANTALYA) will be visible to anyone who visits your page on LinkedIn, Facebook, and/or Twitter. Only the terms and conditions (including the privacy policy) on the social media site will apply to the use of social media sites. HERANTALYA is not responsible for the processing of personal data or the privacy policy of such social media websites, therefore HERANTALYA’s Privacy Policy does not apply in this case.

Our Instagram account @her.antalya

8 - Special Note - Are you under 18?

HERANTALYA does not intentionally collect personal data from individuals under the age of 18. If you are under 18, please do not send us your personal data (such as your name, address, and email address). If you are under 18 and need to submit your personal data in some way (such as to ask a question or use the Website and/or Application), please have a parent or guardian do so on your behalf.

9 - Security of Your Credit Card

HERANTALYA ensures the security of credit cardholders who shop exclusively through our official website, www.herantalya.com, or our official mobile application.

10 - How do we protect your personal data?

We implement technological policies to protect your privacy against unauthorized access and misuse. The responsibility for the password created during registration to access the HERANTALYA internet portal lies with the user. The password is not stored in HERANTALYA systems.

11 - Who to Contact for Questions, Access, Deletion Requests, etc.

We strive to keep the data we have about you as accurate as possible. If you wish to see, change, or delete the details you have provided us, please send your request via this form to [email protected].

By confirming this form, the general terms of operation outlined above are deemed accepted, and the above matters are confirmed by the user. In the event of any disputes between HERANTALYA and the User, the Antalya (Central) Courts and Execution Offices shall have jurisdiction.